Frequently Asked Questions
🙋 Frequently Asked Questions – OmniChase
1. How long does shipping take?
We offer fast U.S. shipping, most orders arrive in 7 to 14 business days. International shipping usually takes 14 to 31 days, depending on location. Once your order ships, you’ll receive a tracking number to follow it every step of the way.
2. Do you ship outside the USA?
Yes! We proudly ship worldwide. No matter where you are, you can enjoy the latest car accessories and trending auto gadgets from our store.
3. How can I track my order?
You’ll get a tracking link via email as soon as your order ships. You can also check your tracking anytime on our Track Your Order page.
4. What’s your return policy?
Not satisfied? No worries. We accept returns within 14 days of delivery. Items must be unused and in original condition. Just reach out to us at omnichaseshop@gmail.com and we’ll guide you through it.
5. What if my item arrives damaged or defective?
That’s on us. If you receive a faulty or damaged item, email us a photo and your order number within 7 days of delivery. We'll send you a replacement or full refund, no hassle.
6. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, applepay, etc, and secure payments through PayPal. Your payment information is safe and encrypted.
7. Do you offer free shipping?
Yes, we offer free standard shipping on all U.S. orders. International shipping costs vary based on destination and will be shown at checkout.
8. How can I contact your support team?
Our support team is friendly, fast, and ready to help. Email us anytime at omnichaseshop@gmail.com, we usually respond within 24 hours (excluding weekends).
9. Where are you located?
We’re an online-only store based in the U.S. with fulfillment partners worldwide. This lets us offer you trendy, affordable gadgets with global reach and flexible shipping.
10. Are your products guaranteed?
Absolutely. We stand behind every item we sell. If there’s ever an issue, just let us know, your satisfaction is our priority.
11. Can I cancel or change my order after placing it?
We try to process orders quickly. If you need to cancel or make changes, contact us within 12 hours of placing your order and we’ll do our best to help.
12. What kind of products do you sell?
At OmniChase, we offer a wide range of trending gadgets and everyday essentials — from smart car and home accessories to pet gear, tech tools, and self-care must-haves. Fresh new finds are added weekly to keep your lifestyle upgraded and inspired.